FAQ

Kära kund! Du undrar säkerligen varför våra villkor är på engelska? Svaret är enkelt! Vi har kunder runt om i hela världen, men framför allt inom Europa. För att våra jurister ska hålla koll på hela marknaden har vi valt att ha samma villkor inom hela Europa eftersom gemensam EU-lagstiftning råder. Alternativet hade således varit att ha egna jurister och översättare för varje enskilt land för att få allting på språket som används i respektive land, vilket hade tvingat oss till en prishöjning på våra produkter. Vi ser hellre att vi håller ner priset för dig som kund och satsar istället på en högkvalitativ kundtjänst med generösa öppettider som garanterar inom 48 timmar.

Tveka inte att höra av dig om du har några frågor! Vi har en svensk kundtjänst som garanterar dig svar inom 48h. Använd gärna formuläret under fliken “Kontakta oss” för snabbast möjliga support.

1. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website (when the delivery method allows it).

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through our email sportfiskarnsweden@gmail.com.

Where do you ship?

Worldwide! 

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD, and EUR.

If your credit or debit card uses another currency, then you will be charged in USD, CAD, or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

Do you offer a 3 or 4 times payment option?

We accept 3 times payment thanks to our partner Affirm.

You will be able to choose that payment option at checkout.

3. Shipping

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website (when the delivery method allows it).

What if I'm not home?

You don’t have to be home when the package arrives. If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Deliveries in Europe may have to pay customs taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer to the website of the delivery partner handling your delivery.

4. Returns

Do you accept returns?

We do accept returns concerning the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The return or exchange request is made within 28 days of delivery

- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

To ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

All returns are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.

5. Other questions

Do you have physical stores?

We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US, and Canada.

Is there a warranty?

We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store

- The item shouldn't have been used in any way

- The return or exchange request is made within 28 days of delivery

- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.